As the project lead, I oversaw the collaborative development of a new instructor resources and remote hiring website for UCLA Extension, aimed at improving the onboarding experience for all online, hybrid, and on-ground faculty. The project required cross-departmental coordination between the Instructional Design and Learning Support (IDLS) team, the Dean's Office, and the Human Resources (HR) team, with a focus on streamlining workflows, enhancing usability, and improving the communication of key information to stakeholders. Key responsibilities included content strategy, user experience design, procurement of visual assets, and recommendations for process improvements, website structure, and technology.
6
Months of Development
3
Cross-Functional Teams
1
Centralized Instructor Hub
300+
Faculty Impacted
100%
Stakeholder Adoption Rate (Post-Launch)
My role encompassed comprehensive, end-to-end leadership of the project, including strategic oversight of user experience (UX) design, content development, instructional design consultation, and cross-functional team coordination. I was responsible for defining the project vision and translating institutional goals into actionable design and development strategies. This included leading stakeholder engagement, facilitating interdepartmental collaboration, and ensuring alignment with pedagogical best practices and faculty needs.
Additionally, I oversaw the creation of scalable systems and workflows that supported both the technical implementation and long-term sustainability of the instructor website, while maintaining a learner- and faculty-centered approach throughout the project lifecycle.
Initiated and led the project from concept to launch, identifying the need for a centralized onboarding and instructional resource hub.
Defined project goals, scope, and success metrics in collaboration with Human Resources (HR) and Instructional Design and Learning Support (IDLS).
Facilitated weekly working meetings across departments to align deliverables, coordinate timelines, and ensure team accountability.
Managed all project documentation, communication strategies, and stakeholder updates throughout the lifecycle of the initiative.
Developed the site’s visual identity and user experience, aligning with UCLA Extension’s brand guidelines.
Created user-friendly layouts and page templates to present onboarding materials in an intuitive, accessible format.
Selected and curated visual assets (e.g., icons, graphics, photos) to improve clarity, engagement, and usability.
Applied accessibility best practices (WCAG) to ensure an inclusive user experience for all instructors.
Audited and reorganized scattered onboarding materials into a centralized, searchable, and task-oriented format.
Drafted and edited content to align with adult learning principles and instructional clarity.
Structured onboarding workflows and instructional policies into modular, step-by-step resources for various instructor modalities (online, hybrid, on-ground).
Designed FAQs, onboarding checklists, and multimedia walkthroughs to support asynchronous self-service access.
Centralized Support Hub: Delivered a single destination for onboarding faculty, increasing instructor self-sufficiency and reducing support requests.
Cross-Department Collaboration: Strengthened interdepartmental communication channels between HR, IDLS, and the Dean’s Office.
Scalable Architecture: Built the site with modular design, allowing for future updates and program-specific customization.
Accessible Design: Ensured all site content was fully accessible and mobile-friendly.
Faculty Satisfaction: Post-launch feedback reflected significant improvements in navigation, clarity, and onboarding ease.
To lead the initiative effectively, I structured the project into three high-level phases:
Phase 1: Discovery & Frameworks
Conducted interviews with faculty and HR stakeholders to identify gaps in the current onboarding process.
Mapped existing resources and workflows to highlight inefficiencies and content redundancies.
Created wireframes, user flows, and a prototype for stakeholder review.
Defined key use cases and success metrics to guide design decisions.
Phase 2: Design & Development
Built out the website structure, including navigation, content hierarchy, and modular content blocks.
Collaborated with HR to revise and streamline instructor onboarding documentation.
Tested usability and clarity with sample faculty users; integrated feedback into final revisions.
Implemented version control and content governance systems to support long-term scalability.
Phase 3: Launch & Continuous Improvement
Coordinated launch communications and internal rollout across departments.
Collected user analytics, instructor feedback, and help desk tickets to assess adoption.
Facilitated post-launch retrospectives with HR and IDLS to evaluate the site’s performance and plan iterative improvements.
Proposed a long-term content maintenance strategy to keep the site accurate and up to date.